This policy explains how D4item.shop handles payment disputes and chargebacks.
By placing an order, you agree to the dispute resolution practices described below.
1. General Principles
D4item.shop provides digital virtual goods delivered electronically.
For this reason, all transactions require transparency and accurate information from both parties.
We are committed to resolving any issue directly with customers before a dispute escalates.
2. Contact Us Before Filing a Dispute
If you have concerns about your order, delivery, or payment, please contact us first at:
We respond quickly and aim to resolve issues professionally.
Most concerns can be resolved faster through our support team than through banks or payment providers.
3. When a Chargeback Is Considered Improper
The following situations are considered improper or invalid chargebacks:
- Filing a chargeback after receiving the digital goods
- Claiming unauthorized payment while the order details match customer activity
- Attempting to bypass our refund or support process
- Providing incorrect or misleading information during the dispute
- Using chargebacks as a replacement for communication or support
We reserve the right to contest such disputes with evidence.
4. Evidence We Provide in a Chargeback Case
For every order, our system keeps detailed records.
In the event of a dispute, we may submit:
- Delivery screenshots
- Delivery logs and timestamps
- In-game confirmation evidence
- IP and access logs related to the order
- Email or communication history
- Order metadata and transaction history
These documents help payment providers verify that the order was fulfilled correctly.
5. Customer Responsibility in a Dispute
Customers are responsible for:
- Providing accurate information
- Responding to our team when communication is required
- Ensuring the payment was authorized
- Understanding that digital goods cannot be returned once delivered
Failure to cooperate may result in delays or rejection of the dispute by the payment provider.
6. Consequences of Fraudulent Chargebacks
If a chargeback is determined to be fraudulent or abusive, the following actions may occur:
- Submission of full delivery evidence to the payment provider
- Permanent restriction of access to D4item.shop
- Suspension of future ordering ability
- Notation of the behavior for internal fraud-prevention records
We take fraud seriously to protect both our customers and our platform.
7. Valid Disputes
We recognize that legitimate disputes may occur.
Valid disputes include:
- Duplicate payment
- Payment processing errors
- Situations where we were unable to complete the delivery
In such cases, we will work directly with the customer or payment provider to resolve the issue fairly.
8. Dispute Resolution Commitment
Our goal is to communicate transparently with customers and resolve issues quickly.
We encourage all customers to reach out to us before initiating any chargeback so that we can provide assistance promptly.
9. Company Information
Hong Kong GameLootHub Limited
Room A17, 29/F, Ning Jin Center
7 Cheng Yip Street, Kwun Tong, Hong Kong
Email: support@d4item.shop