Last Updated: November 2025
Website: https://d4item.shop
Operated by Hong Kong GameLootHub Limited
This Delivery Policy explains how digital products purchased from D4item.shop are delivered and what customers can expect during the fulfillment process.
By placing an order on our Website, you acknowledge that all products are digital virtual goods delivered electronically within online game environments.
1. Delivery Method
Products purchased on D4item.shop are delivered digitally through in-game methods, such as:
- Direct in-game trade
- Team or party interaction
- Item drop placement
- Other mutually agreed secure digital delivery methods
No physical shipments are involved.
2. Customer Requirements
To ensure smooth delivery, customers must:
- Provide accurate account identifiers
- Be online or reachable as instructed
- Follow the delivery steps provided by our staff
- Ensure the game environment is accessible
Failure to meet these requirements may cause delays.
3. Standard Delivery Time
Most orders are delivered within 15–30 minutes after payment is confirmed.
Actual delivery times may vary due to:
- Customer unavailability
- Server or network issues
- High order volume
- Unforeseen technical problems outside our control
4. Delivery Completion
A delivery is considered completed when:
- Items have been transferred to the customer’s account
- The customer has received or picked up the items
- Our staff has recorded delivery screenshots or logs for verification
Once delivery is confirmed, the order is considered fulfilled.
5. Delayed Delivery Compensation
We aim to deliver every order promptly.
If the following conditions are all met, compensation will be provided:
Eligibility
- The purchased item is directly tradeable in-game
- Delivery is not completed within 30 minutes of payment confirmation
- The delay is caused by our internal processing
Compensation Provided
Eligible customers will receive:
👉 Additional virtual goods equivalent to 20% of the original purchased amount
This is the only form of compensation offered for delayed delivery.
Non-Eligible Situations
Compensation does not apply when the delay is caused by:
- Incorrect or incomplete information provided by the customer
- Customer not being online or not responding
- Failure to follow delivery instructions
- Game server instability, maintenance, or outages
- Factors outside our reasonable control
- Items that cannot be manually traded
- Service-type or assistance-type orders
6. Failed Delivery
If we are unable to complete an order due to our own limitations, we will cancel the order based on our general policies.
If failure is caused by customer-related errors (incorrect information, wrong platform, inaccessible account, etc.), the order may be marked as attempted delivery.
7. Communication
We may contact customers through:
- In-game communication
- Order notes or messages
- Other customer-provided contact methods
Timely responses help prevent delays.
8. Proof of Delivery
To maintain service quality and resolve potential disputes, we keep:
- Screenshots
- Delivery logs
- Internal timestamps
These records may be used for verification purposes.
9. Company Information
Hong Kong GameLootHub Limited
Room A17, 29/F, Ning Jin Center
7 Cheng Yip Street, Kwun Tong, Hong Kong
Email: support@d4item.shop