Thank you for shopping at D4item.shop.
This Refund Policy explains the conditions under which refunds may be issued for purchases made on our Website.
By placing an order, you acknowledge that you are purchasing digital, non-returnable virtual goods delivered directly within online games.
1. General Refund Principles
Because all products on D4item.shop are digital virtual items delivered electronically, refunds are limited and can only be issued under specific conditions listed below.
Once the digital goods have been delivered, the order is considered fulfilled and non-refundable.
2. When You Can Request a Refund
We may issue a refund under the following circumstances:
2.1 Order Not Delivered
- The order has not been started
- No delivery attempt was made
- We are unable to complete the delivery
2.2 Incorrect Product Delivered
Refunds or corrections may be provided if:
- You received a different quantity or type of virtual item than what you purchased
- Errors occurred due to our mistake
2.3 Duplicate Payment
If the same order was accidentally paid twice, we will refund the duplicated amount.
3. When Refunds Cannot Be Issued
Refunds will not be provided in the following cases:
3.1 Digital Goods Already Delivered
Once virtual items are delivered, picked up, or otherwise transferred to your account, the transaction is final.
3.2 Customer Provided Incorrect Information
No refunds will be issued if delivery failed due to:
- Incorrect account information
- Wrong platform selection
- Customer being offline or unavailable
- Customer not following delivery instructions
3.3 Customer Change of Mind
Refunds are not available simply because you:
- Changed your mind
- No longer want the item
- Ordered by mistake
3.4 Fraudulent Claims or Abuse
We reserve the right to deny refunds related to:
- Attempted scams
- Fraudulent disputes
- Misuse of our refund system
4. Payment Processing Fees
Third-party payment gateways may charge non-refundable transaction fees.
These fees may not be returned even if a refund is approved.
This depends on the rules of the payment provider.
5. Refund Request Procedure
To request a refund, please contact our support team at support@d4item.shop with the following information:
- Order number
- Email used for purchase
- Reason for the refund request
- Supporting evidence (if applicable)
We aim to review all refund requests within 24–48 hours.
6. Partial Refunds
In specific cases (e.g., partial delivery delays or quantity discrepancies), a partial refund or appropriate compensation may be offered.
7. Chargebacks
If you initiate a chargeback after receiving the goods, we will:
- Submit delivery evidence to the payment provider
- Dispute the chargeback
- Restrict future access to our services
Please see our Chargeback & Dispute Policy for more information.
8. Company Information
Hong Kong GameLootHub Limited
Room A17, 29/F, Ning Jin Center
7 Cheng Yip Street, Kwun Tong, Hong Kong
Email: support@d4item.shop