Yes, we have a strict delivery time guarantee. For items that can be traded directly in the game, delivery will not exceed 30 minutes from the moment your payment is completed.
We understand that time is valuable—if we exceed this time, we will compensate you with 20% of the items you purchased for every 10 minutes of delay.
For non-quantifiable items such as specific gear, we will provide compensation in in-game gold of equivalent value.

Yes. The handling fee is charged by the third-party payment platforms, and the exact amount varies depending on which payment method you use.
In most cases, these fees include a fixed amount plus a percentage of your payment.
For this reason, purchasing all the items you need in one order can help you save on fees.

Creating an account allows you to receive updates on new items and the latest prices as soon as they become available. You may also receive discount codes from time to time.
Additionally, having an account makes it easier for us to contact you and provide after-sales support when needed.

You can request a refund if:

• We are unable to complete your order on time.

• A technical or operational issue on our side prevents successful delivery.

Refund timing depends on the payment method and follows the rules of each payment platform. We will not intentionally delay the refund process.

• Undelivered orders → Full refund

• Partially delivered orders → Partial refund for the missing amount

You may cancel your order and request a refund at any time before the order is completed. However, please note that the handling fees charged by third-party payment platforms may be non-refundable, so we recommend making changes carefully.
If we have already completed your order and there were no errors on our side during the process, we normally do not support refunds.

Because Diablo IV has an extremely large variety of gear, we only list the most popular items for the most frequently played classes.
If you need something that isn’t shown on our website, feel free to contact our customer service team. We will do our best to help you find or source the item you’re looking for—please don’t hesitate to reach out.